fa9995 Privacy Policy

Introduction

fa9995 ("we", "our", or "the platform") is a trusted online betting and casino platform in Bangladesh. We take your personal privacy very seriously and are firmly committed to protecting your information.

This privacy policy applies to all services and platforms of fa9995. It explains in detail what information fa9995 collects about you, why it is collected, how it is used, and how it is kept secure. By using our services, you agree to the terms of this privacy policy.

What Information We Collect

fa9995 collects the following types of information in order to provide you with a safe and fair service.

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID card or passport number (for identity verification)
• Residential address
• Mobile number
• Email address

2.2 Financial Information

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

We never store your full bank card number or secret payment PIN.

2.3 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system
• Page visit time and duration
• Links clicked and features used

2.4 Gaming Activity Information

• Game play history
• Bet amounts and results
• Bonus and promotion usage records
• VIP level and cashback information

Purpose of Using Your Information

fa9995 uses the information it collects only for lawful and specific purposes. Your information is never used for any unauthorised purpose.

1. Account management: Your information is used to create, verify, and manage your fa9995 account.
2. Identity verification: We follow KYC (Know Your Customer) principles to confirm the identity of each user, which helps prevent fraud.
3. Financial transaction processing: Financial information is used to process deposit and withdrawal requests smoothly.
4. Customer support: Our 24/7 support team uses your account information to resolve issues and answer your questions.
5. Security and fraud prevention: Information is analysed to detect unusual activity and keep your account secure.
6. Legal compliance: Necessary information is retained to comply with applicable laws and regulations.
7. Service improvement: Information is analysed to further improve the user experience.
8. Responsible gaming: To identify potentially problematic behaviour and provide assistance to users.

Cookies and Tracking Technologies

The fa9995 website uses cookies and similar tracking technologies to improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: These cookies are necessary to ensure the core functionality of the website. Without them, login and payment processes will not work properly.
• Functional cookies: Used to remember your preferences, language settings, and login status.
• Analytical cookies: Used to understand how users interact with our platform, which helps us improve our services.
• Security cookies: Used to prevent fraud and unauthorised access.

You can manage cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

Sharing Information with Third Parties

fa9995 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances.

5.1 Permitted Sharing

• Payment processing providers: Information necessary to complete bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant providers.
• Technology service providers: Trusted technology partners who assist in operating the platform may access limited information under our strict confidentiality agreements.
• Legal authorities: Information may be provided in response to a court order, legal process, or a legitimate request from a regulatory body.
• Fraud prevention: With authorised agencies for the purposes of anti-money laundering (AML) and fraud detection.

5.2 Prohibited Sharing

fa9995 never sells or transfers your personal information to advertising companies, data brokers, or any other commercial third party.

Data Storage and Security Measures

fa9995 uses industry-standard security technologies and practices to keep your information secure.

6.1 Technical Safeguards

• SSL/TLS encryption: All of your data transmissions are secured with 256-bit SSL encryption.
• Encrypted storage: Sensitive information is stored in encrypted form.
• Firewall and anti-DDoS protection: Advanced network security measures are in place to protect the platform from cyber attacks.
• Two-factor authentication (2FA): The option to add an extra layer of security to your account.
• Regular security audits: Regular audits are conducted to identify and address security vulnerabilities.

6.2 Data Retention Period

fa9995 retains your information only for as long as necessary. After an account is closed, certain information may be retained for a limited period to fulfil legal obligations. Once that period has passed, the information is securely deleted or anonymised.

6.3 Response to a Data Breach

In the event of a data breach, fa9995 will promptly notify affected users and take the necessary steps to address the harm. In such a situation, we will communicate with you transparently.

Your Rights as a User

As a user of fa9995, you have the following rights regarding your personal information.

7.1 Right to Access Your Information

You can contact us at any time to find out what information we hold about you. We will provide you with a summary of your information within a reasonable time.

7.2 Right to Correct Your Information

If you believe any of your information is incorrect or incomplete, you can request a correction through our support team.

7.3 Request to Delete Your Information

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information immediately due to legal obligations or ongoing transactions.

7.4 Right to Object to Data Processing

You have the right to object to the use of your information for specific purposes. We will review your request and take appropriate action.

7.5 How to Exercise Your Rights

To exercise any of the rights above, contact our 24/7 live chat or send an email to [email protected]. We will respond to your request as quickly as possible.

Third-Party Services and Links

The fa9995 platform uses various third-party technologies, including game providers such as PG Soft, Pragmatic Play, JILI, and Spribe. These organisations have their own privacy policies.

Game providers may process information necessary for operating games. They are required to follow our privacy standards. However, they are solely responsible for their own services and data practices.

Payment providers such as bKash and Nagad have their own privacy policies, which apply on their respective platforms.

Privacy Protection for Minors

fa9995 services are strictly for individuals aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

An age verification process is carried out at registration. If, for any reason, someone under the age of 21 has opened an account, their account and all associated information will be deleted immediately.

Changes to the Privacy Policy

fa9995 reserves the right to update this privacy policy from time to time. Changes may be made to this policy due to service improvements, regulatory changes, or technological advancements.

For any significant changes, we will notify you in the following ways:

• A notice will be published on the website.
• A notification will be sent to your registered email address.
• Update information will be shown on screen at the time of login.

If you continue to use fa9995 services after the revised policy is published, you will be considered to have consented to the new policy. If you do not agree to the revised policy, you may close your account.

The "Last Updated" date shown at the top of this page always indicates the date of the current version.

Contact Us and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. fa9995's dedicated privacy team is ready to assist you with any matter.

For any privacy-related requests or questions:

• Live Chat: Use our live chat for 24/7 support in Bengali — the fastest way to get a response.
• Email: [email protected]

We generally reply to email requests as quickly as possible. Some information may be requested to verify your identity, which is necessary for security purposes.